LY LOVELY

Please give at least 24 hours’ notice to cancel or reschedule. Repeated last-minute cancellations may require a deposit. Missed appointments without notice count as no-shows; after three, online booking may be removed and bookings may need to be made directly with the salon. Please arrive on time. Arriving more than 10 minutes late may mean a shorter service, rescheduling, or refusal/cancellation if other appointments would be affected.

Please tell us promptly if you are unhappy with your service, ideally within 3 days, so we can review your concern and arrange an appropriate solution where possible. Completed services are non-refundable.

Workmanship-related chipping or peeling on natural-nail Shellac/Gel Polish is covered for up to 7 days. Workmanship-related lifting, cracking or breakage on Bio Gel, Acrylic, Overlay and Nail Extensions is covered for up to 10 days. Regular polish is not covered. Accidents, improper care, excessive force, picking, biting, misuse and normal wear are excluded. Repairs use the original colour and design where possible; colour, design, length or shape changes and upgrades are charged as a new service.

Pricing depends on design complexity, the number of nails, nail length and time required. Inspiration photos help us estimate your design; final pricing is confirmed during your appointment. Extra length, specialty shapes, custom artwork, charms, crystals and advanced nail art may cost extra.

Enjoy complimentary beverages during your Ly Lovely Nail visit.

Please treat our staff and fellow guests with courtesy. Abuse, harassment, discrimination, intimidation, threats and inappropriate conduct are not tolerated. We may refuse or stop service, and decline future visits, if behaviour creates an unsafe, hostile or uncomfortable environment.

Tools and equipment are thoroughly cleaned and disinfected to industry standards. Before service, please tell your technician about allergies, sensitivities, medical conditions or nail concerns. We may refuse service if a condition poses a health or safety risk to guests or staff.